This privacy statement discloses the privacy practices for GoToWebinar (https://www.gotowebinar.com), a site hosted by Citrix Online. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because Citrix Online wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. Please understand the TRUSTe program only covers information that is collected through this Web site and does not cover information that may be collected through software downloaded from the site.
From time to time, Citrix Online may introduce new products and services. To the extent that these new products and services affect this policy, this policy will be updated. Please see item number 5 for more details.
1. What is GoToWebinar and why is my information needed?
Citrix® GoToWebinar® is an online managed service that allows users to collaborate on documents, deliver presentations, perform product demonstrations and securely share confidential information from anywhere, anytime. Because GoToWebinar is Web based, it requires the use of first and last names, billing contact information, a password and a valid email address as a login. Therefore, at a minimum, we require such necessary information during the registration process.
2. What information does Citrix Online gather/track and how is it used?
PERSONAL INFORMATION: Because of the nature of our product, we must collect personal information from users during the registration process, including (at minimum) first and last names, an email address to be used as a login, billing contact information, credit card number and a password. When a user registers online for a free trial of the service, Citrix Online will take steps to validate the credit card and billing information supplied to us to ensure it is accurate. We also use this information to determine your eligibility for our one-time free trial offer. The credit card information supplied will then be used to establish your subscription with us should you decide to continue the service after the free trial has ended. Your email address may be used to send you periodic newsletters from Citrix Online and GoToWebinar. Users can opt out of promotional emails at anytime, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the service to you. We use the information collected to deliver services, process payments, update our records, communicate with you about products and services and generally maintain your accounts with us. We do not share, sell, trade, or rent your personal information to third parties for unknown reasons.
GoToWebinar in-session information is end-to-end encrypted and only accessible by the authorized Webinar organizer and participants. "In-session information" includes all screen sharing data, keyboard/mouse control data and text chat information. This information is never exposed in unencrypted form while temporarily resident within Citrix Online communication infrastructure servers or during transmission across public or private networks. Information about scheduled Webinars, archived Webinars and prior Webinars such as subject, organizer name and meeting time is stored on our Web site and is available to the Webinar organizer and authenticated users that have received an invitation from the organizer via email, instant message, phone or other communication method. Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records.
BUSINESS INFORMATION: Information that is provided by Webinar organizers or administrators, such as Webinar schedules, attendee lists (participant name, email address and any other business contact information requested by the Webinar organizer) and Webinar subject name, is considered confidential to the purchaser or co-sponsor of the meeting event. When an attendee registers with one of our customers for an online Webinar, that information is provided to the organizer of the session. Citrix Online may store that information to fulfill our obligation to our customers, but we will not use the information to send marketing communications for Citrix Online services or third party offers to attendees. You should be aware that any personally identifiable information you submit while in-session and utilizing the chat feature can be read, collected or used by the Webinar organizer and panelists. Webinars may also be recorded and saved for future playback by the organizer. Furthermore, as part of the software, we collect and log information concerning participants, including but not limited to which participants viewed presentation content, questions and answers that are delivered to panelists, and posting of satisfaction levels or chat messages. We also collect polling results including how each participant voted. This information is accessible to the party or organizer who is hosting or sponsoring the event. If you submit questions during a Webinar, panelists have the ability to share those questions and answers with all Webinar attendees. We will not view Business Information except as necessary to appropriately support the service. We will only use the Business Information provided for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of your GoToWebinar experience.
PARTNERS: In some cases we provide services or sell product lines jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we will sometimes share or jointly collect customer information related to those transactions with that third party. On the co-branded registration pages we will state who is collecting or receiving the information and whose privacy statement governs its use so that you will know at the time you create your account exactly how your information will be used. If you are registered with Citrix Online through a partnership and you request to opt out of receiving promotional updates, in order to comply with the provisions in the Can Spam Act, we will also provide your email address to that partner so that they may also discontinue sending you messages on behalf of Citrix Online.
SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible at GoToWebinar.
SECURITY INFORMATION: Citrix Online also collects certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies and other uniquely identifying information of machines that have the GoToWebinar software downloaded and installed. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers.
SURVEYS: In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user. Such information will not be passed to third parties without your prior consent unless where required by applicable law.
TRAFFIC PATTERNS: We also track aggregate traffic patterns throughout our site. However, we do not correlate this information with personally identifiable data about individual users. We do track domain names, browser types and MIME type. Such information will not be passed to third parties without your prior consent unless where required by applicable law.
We continuously improve our Web sites and utilize different Web analytic tools to help us do so. We are interested in how visitors use our Web sites, what they like and dislike, and where they have problems. The Web beacons used in connection with our Web analytics services do not share any personally identifiable information about our Web site visitors with third parties. Our tools may gather data such as what browser a person uses, what operating systems are used, and what content, products and services are reviewed when visiting or registering for services at one of our Web sites. This information is used solely to assist Citrix Online in maintaining a more effective and useful Web site for our customers.
Citrix Online also partners with selected marketing companies to help us track the effectiveness of our Web site, generate visitor traffic and to participate as part of our affiliate referral program through Commission Junction (http://www.cj.com). When a partner refers a visitor to us from any of these sites, they set a Web beacon and a cookie on our site. An ad ID and a partner ID are stored in the cookie, but no personally identifiable information specific to the actual visitor is stored. Citrix Online does not see the cookie; we only include the Web beacon on our page, which results in a request to the partner's servers from the customer browser. We have no control over their use of the cookie after it is placed on our site.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can still review the Web site if you choose to set your browser to refuse all cookies; however, you must enable cookies in order to establish an account and to download and install the GoToWebinar software.
3. With whom does Citrix Online share the information?
Ensuring your privacy is important to us. We do not sell, trade or rent your personal information to third parties.
Occasionally we send offers to select groups of GoToWebinar customers on behalf of other businesses. When we do this, we do not share your personal information with the other businesses. Except in the limited instances as stated above, we will never voluntarily share personally identifiable information with any third party without the user's express consent or unless compelled by applicable state and federal laws. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Citrix Online does not control the practices of our affiliates. If you have questions about how affiliates use the information gathered when you link to them, please read their privacy policies.
4. How can I review, correct and update my personal information?
If you wish to change or review your personal information, go to your My Account page. There you can access or update the personal information and account history we have on file. You can also change your email subscription status to receive our newsletter and our email marketing communications including promotions we send on behalf of third-parties. Please contact us at email@example.com if you need assistance in updating or reviewing your information. Citrix Online will respond to your request to review the information we have on file for you within 30 days.
5. How can I opt out of Citrix Online's collection, use and distribution of my information?
To change your email subscription status to receive or to stop receiving marketing communications or third-party promotions administered by Citrix Online or to opt out of Citrix Online's collection, use and distribution of your information as stated above, please go to the Unsubscribe page, enter your email address and then click Submit. Users who would like to delete their account can contact us at firstname.lastname@example.org for assistance.
6. How does Citrix Online protect my information from loss, misuse or alteration?
Citrix Online uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). Furthermore, Citrix Online is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password. For information on how to do this, please see item number 4 above.
7. What does Citrix Online do with Recommend Us/Referral information?
We do not collect or store any personal information as part of our referral program. If you would like to send a friend or colleague information about a free trial of our product, we will provide you with an email text or link that you can send to them from your email account.
8. What does Citrix Online do with information submitted through the Become a Partner link?
9. Who can I ask if I have additional questions?
For additional inquiries about the privacy of your information, you can contact Citrix Online via email at email@example.com, by calling +1-805-690-6400 or by writing to us via regular mail at: Citrix Online, 7414 Hollister Avenue, Goleta, CA 93117. To reach our Global Customer Support department, you may contact us at firstname.lastname@example.org.